Refund policy
Refund & Return Policy
Last Updated: August 25, 2026
At NightLight Forge, we carefully prepare and process every order to ensure it meets our quality standards before being shipped. Please read the following policy carefully before completing your purchase.
All Sales Are Final
Once an order has been finalized and submitted, it cannot be canceled, refunded, exchanged, or modified. Please review your order carefully—including the product, quantity, shipping information, and payment details—before completing your purchase.
We do not accept returns or issue refunds due to a change of mind, accidental purchases, incorrect selections, or simply deciding that you no longer want the product after the order has been finalized. All such purchases are considered final sale.
Order Changes & Cancellations
Because orders may begin processing shortly after they are placed, we are unable to guarantee that cancellation or modification requests can be accommodated. Once an order has been finalized, we cannot make changes to the order or issue a refund.
Customers are responsible for making sure all information provided during checkout is accurate before placing an order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us so we can review the situation and determine the appropriate resolution.
To help us investigate, please include your order number, a description of the issue, and clear photos or video showing the product and its packaging. Requests should be sent to:
Each situation will be reviewed individually, and any resolution will be provided at our discretion in accordance with applicable consumer-protection laws.
Return Requirements
We do not accept returns simply because a customer has changed their mind or no longer wants the product. Do not ship an item back to us unless our support team has specifically instructed you to do so.
Unauthorized returns may not be accepted or processed.
Contact Us
If you have questions about an order or believe you received a damaged or incorrect item, please contact us at nightlightforge@outlook.com with your order information and a detailed description of your concern.
By completing a purchase through NightLight Forge, you acknowledge that you have reviewed and understood this Refund & Return Policy, including our final-sale policy for finalized and change-of-mind orders.
Note: A store policy cannot override mandatory refund, return, warranty, or cancellation rights that may apply under the laws where you or your customers live.